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Ieva Trepenaityte

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RE: Division awareness: secondary statuses -INB-I-1190

Posted By Ieva Trepenaityte 03-15-2024 10:55
Found In Egroup: Genesys Cloud CX - Beta HQ \ view thread
Becky, we do have required subscription to have this feature, however when we want to chose division under organizational setup under secondary status it only shows "All" or "Production". Is there anything additional that needs to be set up? Please advise ------------------------------ Ieva Trepenaityte ...

Organizational settings - status management - unable to assign division

Posted By Ieva Trepenaityte 03-15-2024 06:18
Found In Egroup: PureEngage Cloud \ view thread
We would like to set different secondary statuses based on division. However division dropdown only shows "All" or "Production". I have searched in community channels as well as knowledge base but cannot find any information why this would be the case. Any thoughts on what could be missing or how to ...

Organizational settings - status management - unable to assign division

Posted By Ieva Trepenaityte 03-15-2024 06:09
Found In Egroup: Genesys Cloud - Main \ view thread
We would like to set different secondary statuses based on division. However division dropdown only shows "All" or "Production". I have searched in community channels as well as knowledge base but cannot find any information why this would be the case. Any thoughts on what could be missing or how to ...