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Amanda Ballard

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Additional Filter Needs

Posted By Amanda Ballard 04-11-2024 18:12
Found In Egroup: Genesys Cloud - Main \ view thread
We used to have the ability to search by key words and subject line in Bold360. In Genesys under filters, we added subject under interactions, but it doesn't allow you to enter in second level drop down to type in what you are looking for. We get thousands of records and need the ability to filter key ...

Email | Messenger Community

Posted By Amanda Ballard 04-02-2024 14:33
Found In Egroup: Genesys DX (formerly Bold360) \ view thread
If we wanted to join the community of users that transitioned from Bold360 to Genesys, what is that now? We used to have the ability to search by key words and subject line in Bold360, we have figured out how to add the column headings and filter for subject, however, it doesn't allow you to enter ...

Agent Time Off Requests

Posted By Amanda Ballard 10-18-2023 18:12
Found In Egroup: Workforce Engagement Management \ view thread
A few questions for the community if anyone can provide some guidance regarding WFM. Is there a place the Reps can see who is already requested off from their team? Is there a way the Reps can actually see how many hours are remaining in their group allowance buckets for the team instead ...