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Shirley Byrd

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RE: Jabra Headsets with Genesys desktop App

Posted By Shirley Byrd 04-21-2026 10:55
Found In Egroup: Genesys Cloud - Main \ view thread
Any update on the headset fix?

RE: Jabra Headsets with Genesys desktop App

Posted By Shirley Byrd 04-15-2026 09:02
Found In Egroup: Genesys Cloud - Main \ view thread
Brian, is there an update on the fix for the headset issues?

RE: Jabra Headsets with Genesys desktop App

Posted By Shirley Byrd 04-08-2026 15:35
Found In Egroup: Genesys Cloud - Main \ view thread
We are having issues with the Jabra Evolve 65 headset.

RE: Jabra Headsets with Genesys desktop App

Posted By Shirley Byrd 04-07-2026 14:16
Found In Egroup: Genesys Cloud - Main \ view thread
We are having the same issue with some of our users, can you tell me what version you rolled back to? I have ticket open with Genesys and their response is to try older version and open case with Jabra. ------------------------------ Shirley Byrd Network Infrastructure Spec ----------------------- ...

RE: /api/v2/analytics/conversations/$(input.conversationId)/details

Posted By Shirley Byrd 01-03-2025 16:27
Found In Egroup: Genesys Cloud - Main \ view thread
Thanks Anton -yes I am using a data action - when I modify using your suggestion I am getting an error - ( "message": "Transform failed to process result using 'successTemplate' template due to error:'Unexpected character (')' (code 125)): expected a valid value (JSON String, Number, Array, Object ...

RE: /api/v2/analytics/conversations/$(input.conversationId)/details

Posted By Shirley Byrd 12-31-2024 08:56
Found In Egroup: Genesys Cloud - Main \ view thread
I need to parse the data in Genesys before sending to Qualtrics. I am sending the values to Qualtrics not the raw json. ------------------------------ Shirley Byrd Network Infrastructure Spec ------------------------------

RE: /api/v2/analytics/conversations/$(input.conversationId)/details

Posted By Shirley Byrd 11-27-2024 10:29
Found In Egroup: Genesys Cloud - Main \ view thread
The data is under the metrics section – I just can figure out how to input the "value" in a variable to do the calculation. "metrics": [ ( "emitDate": "2024-11-21T20:59:36.592Z", "name": "tAlert", "value": 5262 ), ( "emitDate": "2024-11-21T20:59:36.592Z", ...

RE: /api/v2/analytics/conversations/$(input.conversationId)/details

Posted By Shirley Byrd 11-27-2024 10:27
Found In Egroup: Genesys Cloud - Main \ view thread
I have the data, I just cannot parse it to get the calculation that I need. Thank you, Shirley Byrd OA/ITSD 573-751-6968 shirley.byrd@oa.mo.gov

/api/v2/analytics/conversations/$(input.conversationId)/details

Posted By Shirley Byrd 11-27-2024 09:45
Found In Egroup: Genesys Cloud - Main \ view thread
I am trying to pull data to send to Qualtrics using a data action within Genesys using /api/v2/analytics/conversations/$(input.conversationId)/details. I am having trouble parsing the data to get the totals for ttalk, tacw, thandle, thold, tivr I can't seem to figure out how to get the "value" ...

Using Zendesk with Genesys and creating new ticket for inqueue callbacks

Posted By Shirley Byrd 10-16-2023 15:38
Found In Egroup: Genesys Cloud - Main \ view thread
We are implementing Zendesk to use with Genesys. Is there a way to have a Zendesk profile/ticket created when a caller is requesting an inqueue callback to a different number than what they originally called in on? #ArchitectureandDesign ------------------------------ Shirley Byrd State of Missouri ...