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Ms. Kim Leys

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RE: Evaluation Activity - All Users Showing Under Evaluator Name

Posted By Kim Leys 04-09-2024 19:37
Found In Egroup: Genesys Cloud - Main \ view thread
To get around this, I have created a new group (Quality Evaluator Team) and select that Group to make viewing easier. ------------------------------ Kim Leys The City of Newcastle ------------------------------

RE: Do not appear the value of each question scored of evaluation form

Posted By Kim Leys 10-05-2021 01:00
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Jose, Following on from above, I do not see a score at all until I submit an evaluation and it takes me to the overview page. Is there a setting I can change in Quality Admin or the on the evaluation form when I create it, that would change this? Thank you, Kim ------------------------------ ...

RE: Agent Comments on Evaluations

Posted By Kim Leys 09-28-2021 07:08
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Amber, Was there any traction with your requests? I am new to Genesys and find the lack of notification options and reporting very frustrating. ------------------------------ Kim Leys The City of Newcastle ------------------------------

RE: Log of users who listened and downloaded recordings

Posted By Kim Leys 08-03-2021 19:17
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Lesley, Following on from Cesar's question, is there a report that I can run to see if an agent has viewed another agents call? Understand it wont specify if it was played/downloaded v's viewed. Thanks, Kim ------------------------------ Kim Leys The City of Newcastle ------------------- ...