Hi Pavithra, Thank you for the information. We were able to create new schedules beyond the 26 weeks and use the new feature. Those schedules do not show in the schedule list view, the only way to see them is to click the search and enter the date range. Is that a limitations in the UI view, are there ...

RE: Again status availabe all time.

Posted By Ninette Elashry 01-21-2026 14:48
Found In Egroup: Genesys Cloud - Main \ view thread

This is affecting multiple Orgs ------------------------------ Ninette Elashry Senior Application Specialist ------------------------------

RE: New UI - No Group Voicemail UI Notification

Posted By Ninette Elashry 12-20-2025 01:05
Found In Egroup: Genesys Cloud - Main \ view thread

A fix has now been successfully implemented in the latest update To ensure the resolution takes full effect you need to enable the voicemail:groupMailbox:view permission in your environment. Once this permission is activated, the functionality should operate as expected. ------------- ...

RE: Telephony-0010 and Telephony-0011 Events recently started

Posted By Ninette Elashry 12-01-2025 16:20
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Jason, Thank you for the information. We understand that this is the expected behavior and aligns with what Support mentioned previously. What we are trying to determine, however, is why we are seeing an increase in reported dropped calls, not just why the error itself appears. When we speak ...

RE: Telephony-0010 and Telephony-0011 Events recently started

Posted By Ninette Elashry 11-14-2025 10:24
Found In Egroup: Genesys Cloud - Main \ view thread

We are still seeing this across multiple orgs ------------------------------ Ninette Elashry Senior Application Specialist ------------------------------

RE: Telephony-0010 and Telephony-0011 Events recently started

Posted By Ninette Elashry 10-14-2025 12:48
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Chad, most of our users are using the web version and not the Genesys Desktop Application ------------------------------ Ninette Elashry Senior Application Specialist ------------------------------

RE: Dropped Calls – WebRTC Endpoint Disconnect (Ice Idle Detection)

Posted By Ninette Elashry 10-09-2025 12:51
Found In Egroup: Genesys Cloud - Main \ view thread

Same for us, the increased in reporting from different Orgs started around that same time Sept. 24th/25th. ------------------------------ Ninette Elashry Senior Application Specialist ------------------------------

RE: Telephony-0010 and Telephony-0011 Events recently started

Posted By Ninette Elashry 10-08-2025 16:05
Found In Egroup: Genesys Cloud - Main \ view thread

Hello Adrian, Thank you for the update. From your message, Support confirmed that the recent change was only related to logging and reporting in the latest Edge release, and that this update - and the visibility of this error - does not indicate new issues for agents. However, I'm wondering why ...

RE: Telephony-0010 and Telephony-0011 Events recently started

Posted By Ninette Elashry 10-07-2025 15:30
Found In Egroup: Genesys Cloud - Main \ view thread

Hello George, Thank you for the information. I believe the following points remain unclear: Was there an Edge update that introduced a change in how the IceIdle error is reported? Prior to this change, did the IceIdle error result in call disconnects/dropped calls, or was it only visible ...

RE: Telephony-0010 and Telephony-0011 Events recently started

Posted By Ninette Elashry 10-07-2025 13:39
Found In Egroup: Genesys Cloud - Main \ view thread

Hi George, Can you please provide a link of the documentation regarding the Group Policy? Where is this information posted? Thank you. ------------------------------ Ninette Elashry Senior Application Specialist ------------------------------

RE: Dropped Calls – WebRTC Endpoint Disconnect (Ice Idle Detection)

Posted By Ninette Elashry 10-07-2025 12:53
Found In Egroup: Genesys Cloud - Main \ view thread

Hi James, thank you. There is another thread for this issue: https://community.genesys.com/discussion/telephony-0010-and-telephony-0011-events-recently-started ------------------------------ Ninette Elashry Senior Application Specialist ------------------------------

RE: Dropped Calls – WebRTC Endpoint Disconnect (Ice Idle Detection)

Posted By Ninette Elashry 10-07-2025 12:24
Found In Egroup: Genesys Cloud - Main \ view thread

Hello James, thank you for your response. I agree that, officially, there has been no mention of a change to the IceIdle timeout. However, we've recently observed a new disconnect type in the Interaction Details view: "Internal Participant: disconnect reason: Error." In the main view, this corresponds ...

RE: Dropped Calls – WebRTC Endpoint Disconnect (Ice Idle Detection)

Posted By Ninette Elashry 10-06-2025 11:56
Found In Egroup: Genesys Cloud - Main \ view thread

Hello James, Thank you for the information. From the discussion thread, I understand that there have been significant changes in how the Edges handle IceIdle timeouts. Could you please clarify the following points? When did this change occur, and in which Edge version was it introduced? Also, ...

RE: Dropped Calls – WebRTC Endpoint Disconnect (Ice Idle Detection)

Posted By Ninette Elashry 10-02-2025 01:27
Found In Egroup: Genesys Cloud - Main \ view thread

Thank you for your response. It is helpful to know that the system is now reporting call disconnects more accurately. However, we've noticed an increase in client-reported dropped calls since this change. Could you clarify why this might be the case? Even prior to the new error reporting, clients were ...

RE: Dropped Calls – WebRTC Endpoint Disconnect (Ice Idle Detection)

Posted By Ninette Elashry 10-01-2025 14:41
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Kevin, Thank you for your reply. You mentioned that the significant changes in the way the edges handle the IceI dle timeouts have changed, my concern is that we are seeing call disconnects with that error. ------------------------------ Ninette Elashry Senior Application Specialist ...

Dropped Calls – WebRTC Endpoint Disconnect (Ice Idle Detection)

Posted By Ninette Elashry 09-29-2025 18:30
Found In Egroup: Genesys Cloud - Main \ view thread

Hello Community, We are starting to see an increase in dropped calls with the following error message? Error Message: WebRTC endpoint disconnect Reason = Ice Idle Detection When checking the disconnect reason, it shows as follows: Side: Agent (client, error) Disconnect ...

RE: Announcement: Changes to AI Experience bundle and Speech and Text Analytics

Posted By Ninette Elashry 03-17-2025 14:50
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Anik, even though I removed these specific permissions, the new billing model has already been applied to the org "AI Experience Tokens Concurrent". There is a cancel button beside it, should I hit cancel to make sure the client is not billed. Please note the client does not use speech and text analytics. ...

RE: Announcement: Changes to AI Experience bundle and Speech and Text Analytics

Posted By Ninette Elashry 03-05-2025 12:46
Found In Egroup: Genesys Cloud - Main \ view thread

Hi Anik, can you please confirm if this product limitations have been fixed. Our clients are still being billed for that scenario "However, if you do a warm/consult transfer, the user in queue B will be charged for WEM." ------------------------------ Ninette Elashry Senior Application Specialist ...

RE: Admin menu in Agent view?

Posted By Ninette Elashry 09-02-2024 17:49
Found In Egroup: Genesys Cloud - Main \ view thread

Any updates? ------------------------------ Ninette Elashry Tykans Group Inc ------------------------------

RE: Admin menu in Agent view?

Posted By Ninette Elashry 09-02-2024 17:48
Found In Egroup: Genesys Cloud - Main \ view thread

Support closed all my cases and said this is not a bug! Please check as this does not make sense ------------------------------ Ninette Elashry Tykans Group Inc ------------------------------

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My Content

RE: Plan further ahead: Create and Find Forecasts and Schedules up to 104 weeks in Advance

RE: Again status availabe all time.

RE: New UI - No Group Voicemail UI Notification

RE: Telephony-0010 and Telephony-0011 Events recently started

RE: Telephony-0010 and Telephony-0011 Events recently started

RE: Telephony-0010 and Telephony-0011 Events recently started

RE: Dropped Calls – WebRTC Endpoint Disconnect (Ice Idle Detection)

RE: Telephony-0010 and Telephony-0011 Events recently started

RE: Telephony-0010 and Telephony-0011 Events recently started

RE: Telephony-0010 and Telephony-0011 Events recently started

RE: Dropped Calls – WebRTC Endpoint Disconnect (Ice Idle Detection)

RE: Dropped Calls – WebRTC Endpoint Disconnect (Ice Idle Detection)

RE: Dropped Calls – WebRTC Endpoint Disconnect (Ice Idle Detection)

RE: Dropped Calls – WebRTC Endpoint Disconnect (Ice Idle Detection)

RE: Dropped Calls – WebRTC Endpoint Disconnect (Ice Idle Detection)

Dropped Calls – WebRTC Endpoint Disconnect (Ice Idle Detection)

RE: Announcement: Changes to AI Experience bundle and Speech and Text Analytics

RE: Announcement: Changes to AI Experience bundle and Speech and Text Analytics

RE: Admin menu in Agent view?

RE: Admin menu in Agent view?

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