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Did you know.....you can Track Agent Attrition?
You can set the status of one or more users to inactive or deleted. Typically, use inactive status for seasonal workers, or for employees on extended leave of absence who plan to return to the organization. You can also track agent attrition when you delete users or set their status as inactive. Use the captured data to understand why some agents turn over faster than others, and to map out the employee journey.
6. To set user status as inactive, click Inactive.Note: Inactive users cannot log into the organization. 7. In the Confirm State Change dialog, select the reason for the status change: o Voluntary o Seasonal o Leave o Performance o Conduct o Unknown 8. Click Save.
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