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Multipanel workspace is enabled (or "opted-in") by agents who have permission.
Permission is role based.
If you'd like to grant specific agents permission, to run a pilot, for example, use Method 1 to build a new role and add the permission for multipanel.
If you'd like to grant permission to agents in an existing role, use Method 2 to add the permission to an existing role.
Remember, in March 2025 permissioning and opting in will be retired along with the legacy tabbed UI. Take these steps early to benefit ASAP, and to allow agents to opt in and out as they adjust to the new workspace.
@Nicholas Robinson Thank you so much! I was on the wrong preferences section so I just enabled this feature. Appreciate your clearing up which area to look at!
Hi @Nicole Lewis. Have you checked under "Preferences for Interactions" to see if the opt in options have appeared?
Hello! I created a role with the permission to view multipanel, but it is not showing up on my account after being assigned. I then tried to add it to an existing role and this is still not showing up. Is there any troubleshooting resources that I can refer to on why this would not be showing up after assigning the role and permission?
Hi, We do not see this new permission in any of our Orgs. When will this be available or how do we get the new permission added? thx