Genesys Cloud - UI New Features

Encouraging your agents to opt in to the multipanel experience as early as possible is critical, because it allows them time to get ramped up in the new experience, while the legacy experience still exists for them to revert back into if needed. 

To get you started in your communication with agents, here’s a template for emails, and a one page guide.

And don't forget to ​check out the link below, where you'll find a video of Genesys Cloud product manager Nicholas, sharing an encouraging message for agents about why they should opt in to the multipanel agent workspace as soon as possible.