Genesys Cloud - UI New Features

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07. How to: Overview video of multipanel changes and agent configuration options by Genesys Beyond 

10-23-2024 13:32

You can direct agents to this video overview of the multipanel agent workspace, produced by Genesys Beyond.
Agents will learn:
  • -how to opt in 
  • -how to resize tool panels
  • -how to reorganize tool panels
  • -how to pin panels 
  • -how to use the redesigned interaction buttons 

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Comments

03-18-2025 12:04

@Jesus De Vicente thanks for the feedback! This is a first of a kind effort to support our customers with change, so we've put it in many places. We'll be doing this again for future changes so will keep your idea in mind. thanks! 

03-17-2025 07:23

Thanks for uploading this material! It´s really valuable and I found it by chance, is it possible to upload all documents or a link related to the weekly features into the weekly release notes? This will save time from and companies will be better prepared to the change. Thanks!

03-07-2025 10:46

@Anton Dudko the Wistia link is fully sharable to anyone in your organization. Just copy and paste the URL and forward it to your team any time.

03-07-2025 05:43

Dear @Allison Castelot is there any way to get this video in a file format (not on wistia) to be able to circulate in our org? Thanks in advance!

10-25-2024 22:51

Excellent Video. Very helpful. 

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