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A Deep Dive into the Digital Conversation Parking 

18 days ago

Now that we are introducing message parking in Genesys Cloud, in addition to the existing email parking, we would like to share an overview of digital conversation parking, which encompasses both email and messaging channels such as Apple Business Chat, Facebook Messenger, Instagram, WhatsApp, X, Web and Open Messaging, and SMS.


#DigitalChannels

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Parking_digial_conversations_overview.pdf   1012 KB   1 version
Uploaded - 03-18-2026
 
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Atsushi Hirano
5 days ago

Questionnaire: We are exploring improvements to message and email parking and would value your perspective. To gather a broader range of use cases, we have prepared a brief questionnaire. Your participation is greatly appreciated.

Link: https://forms.office.com/r/RhZwaai5yt