Genesys Cloud - Main

In this video, Stalin discusses a new feature, "Acoustic metrics added to transcript aggregates"

Analysts can now access acoustic metric information with the Transcript Aggregate APIs. This functionality enables analysts to understand the associated acoustic details for speech and text insights. This feature is an API only release. For more information, see Metrics in the Genesys Cloud Developer center. This feature requires one of the following licenses: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital.

Release notes: https://help.mypurecloud.com/releasenote/december-20-2023/

Presenter: @Stalin Singh

#TAMStudios #FeatureReview #WFM