In this video @Christopher Visick talks about activity plans for optimal workforce management scheduling.

Administrators and planners can now apply workforce management activity plans to determine the best time to schedule activities for individuals or groups of agents, independent from the work plan and with the option to include a facilitator. Activity plans apply such factors such as service goals, staffing levels, minimum and maximum group sizes, maximum simultaneous sessions, maximum total sessions, last scheduled date, and recurrence periods. The process automatically updates rule-based attendee and facilitator lists at runtime. This feature allows more scheduling flexibility and helps planners accommodate ad hoc activities such as 1:1, team, or all-hands meetings, and better align with organizational goals. Previously, administrators manually scheduled activities for particular times, days, or weeks within work plans. 

Read more:

• Add a new activity plan
• Work with activity plans
• Manage activity plans

Release Notes: https://help.mypurecloud.com/releasenote/347898/

#TAMStudios #FeatureReview #WFM #Schedules #ActivityPlans

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