In this video, Guru discusses Additional formatting now available for knowledge workbench v2
Knowledge authors can now apply rich formatting and add customized tables to knowledge workbench articles for use in the knowledge portal, formerly called support center. Additional formatting options include font style, size, color, highlight, and alignment. These improvements help knowledge authors provide a personalized and informative question and answer experience for knowledge portal users. For more information, see Format a knowledge base V2 question and answer. This feature requires one of the following subscriptions: Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX AI Experience.
Release notes: https://help.mypurecloud.com/releasenote/august-30-2023/
Presenter: @Guru Prasadh Jeevan Rao
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00:04:12
Hey there! With most rich text editors, there is a way to clear formatting. I'm not seeing that functionality in the workbench. For example, sometimes the hyperlinks don't hyperlink blue. Being able to clear format would fix this. Additionally, sometimes there are format issues when copy and pasting content into the workbench (sizing issues, paragraph issues, etc). Is that something that is available in workbench that I'm not seeing or could be added to the workbench functionality?
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