Genesys Cloud - Main

In this video @Christopher Visick talks about the new features available within WFM for Adherence and activity code mapping enhancements

Administrators can now map a secondary status to multiple activity codes. This feature provides greater flexibility in configuring adherence. Also, administrators can choose to ignore individual activity codes, not just categories, for adherence. These enhancements increase configuration precision, enabling agents to perform specific off-queue tasks without negatively impacting adherence metrics.

Release Notes: https://help.mypurecloud.com/releasenote/october-20-2025

#TAMStudios #Workforcemanagement #FeatureReview #activitycodes

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