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Administrators can now search content from HTML emails 

3 days ago

In this video @Fegy Simon talks about how Administrators can now search content from HTML emails
 
Genesys Cloud now allows users to search for words and phrases across both the subject and body of an email in HTML format, making it easier to locate relevant interactions. Previously, content search focused on limited fields and did not extract the full body of HTML emails. By indexing this content, the feature helps improve search accuracy and efficiency for all email format types.
 
Please post any questions or comments below, or email us at TAMStudios@Genesys.com  

#CommunityVideos(TAM,QA,etc.)

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