In this video @Santosh Bhandari and I discuss ways Agents, using Genesys Cloud in SFDC, can leverage Gensys Cloud Agent Assist. 

In one of the processes, to use iFrame to embed AA in the SF page, Santosh uses a visualforce page code snippet. This is the sample he used: 

<apex:page > <iframe id="gc-admin" width="100%" frameborder="0" height="600px" src="https://apps.mypurecloud.com.au/crm/interaction.html#url=https:%2F%2Fapps.mypurecloud.com.au%2Fdirectory%2F%3FdisableSoftphone=true&disableProactiveDevicePermissions=true"> <p>The Genesys Cloud Admin cannot be displayed. Your browser does not support iframes.</p> </iframe> </apex:page>

Please note that this URL references Orgs based in region: APSE2 and if your Org is not in this region you will have to update the URL to not reference "mypurecloud.com.au". You can also adjust parameters light the height and width to render to most appropriate size for your SF page. 

#TAMStudios #FunctionalityDemo #AgentAssist #SFDC