In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Agent Copilot AI-generated answers from manual search"

Agents can now view a summarized answer generated by artificial intelligence (AI) at the top of Agent Copilot search results. This feature enables agents to receive fast and personalized answers to customer queries, in addition to highlighted answers within search results. AI-powered search results benefit knowledge authors and Copilot admins as they leverage additional resources, including knowledge base connectors such as Salesforce and ServiceNow. In this release, AI generates answers from the first search result only; however, a future release will include answer generation across the top 3 to 5 articles.

Release notes: https://help.mypurecloud.com/releasenote/september-9-2024/

#TAMStudios #FeatureReview #Agent