Genesys Cloud - Main

In this video @Fegy Simon discusses a new feature "Agent Copilot assigned at the queue member level"

Administrators can now assign Agent Copilot at the individual user level within a queue. This update helps improve flexibility and control by allowing administrators to decide exactly which agents receive support from Agent Copilot on a queue, rather than enabling it broadly across an entire queue.

Release notes: https://help.mypurecloud.com/releasenote/april-21-2025/

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