Genesys Cloud - Main

In this video , I talk about the availability of Dictionary Management for Agent Copilot

Administrators can now use the Speech and Text Analytics > dictionaryterm permissions for Agent Copilot to add, manage, and delete words to improve transcription accuracy. With this update, administrators can add the Speech and Text Analytics > dictionaryterm permissions to the roles and grant access to dictionary management:

• Speech and Text Analytics > dictionaryterm > View: Access to the Custom Dictionary page.
• Speech and Text Analytics > dictionaryterm > Add: Upload documents, add words, and correct transcripts.
• Speech and Text Analytics > dictionaryterm > Edit: Modify words in the dictionary.
• Speech and Text Analytics > dictionaryterm > Delete: Remove words from the dictionary.

This feature helps ensure that AI-powered summarization better reflects industry-specific terms, product names, and other unique vocabulary and reduces the need for agents to manually correct summaries.

Release Notes : https://help.mypurecloud.com/releasenote/february-17-2025/

#TAMStudios #Copilot #SpeechandTextAnalytics #ConversationalAI(Bots,AgentAssist,etc.)