Genesys Cloud - Main

In this video, @Rebecca Harper discusses a new feature "Agent Copilot summarization model improvement"

Administrators can now use the updated summarization model within Agent Copilot to improve support for outbound engagements and enhance currency recognition. The improved model helps improve the accuracy of summaries in scenarios that involve outbound communication, thus capturing key information more effectively. Also, the model now better identifies and accurately represents currency values, making financial interactions clearer and more precise. This enhancement builds upon the previous summarization capabilities to provide more robust and accurate assistance for agents.

Release notes: https://help.mypurecloud.com/releasenote/november-4-2024/

#TAMStudios #FeatureReview #Copilot #AI