Genesys Cloud - Main

In this video , @Guru Prasadh Jeevan Rao talks about how admins can now subscribe to Agent Copilot trigger events through the Notifications API. This capability enables Agent Copilot to signal when an action should occur in a third-party application. Genesys Agent Copilot now emits two event types: a suggestion action trigger event and a suggestion action result event. For each rule action, admins can configure Copilot to send a custom trigger event rather than execute the action directly. Third-party systems can listen for these events and perform the associated action within their own application. This enhancement helps organizations integrate Agent Copilot with external systems and use its AI-driven orchestration to initiate actions beyond Genesys Cloud.

Release Notes : https://help.mypurecloud.com/releasenote/december-8-2025-2/

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