Genesys Cloud - Main

In this video, Taka discusses a new feature "Agent desktop email user interface enhancements"

Genesys Cloud has an improved agent email user interface, including enhanced thread handling, visual hints, resolution of known issues, and maintains parity with the previous version. The updated interface offers a more user-friendly experience and also introduces new, smaller features that do not affect existing functionality.

Release notes: https://help.mypurecloud.com/releasenote/april-22-2024/

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Presenter: @Takakiyo Ikari

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