Genesys Cloud - Main

In this video, Stalin discusses the new feature "Agent evaluation details export generation for multiple agents"

Supervisors can now generate an exported file of agent evaluation details for multiple agents in a single export. This feature enables supervisors to easily view and analyze completed and released evaluations for more than one agent during a specific time period. For more information, see Export view data. This feature requires no restriction by user or required user to access.

Release notes: https://help.mypurecloud.com/releasenote/july-26-2023/

Presenter: @Stalin Singh

#TAMStudios #FeatureReview

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