In this video @Kumar Sanjeevi talks about new functionality whereby supervisors and admins can now obtain agent performance reports for inactive and deleted users

Supervisors can now retrieve agent performance reports for both inactive and deleted users. This feature enables them to gain insights into the performance of past team members.

Release Notes: https://help.mypurecloud.com/releasenote/january-20-2025/

#TAMStudios #MetricReporting #FeatureReview 

Please post any questions or comments below, or email us at TAMStudios@Genesys.com