In this video @Christopher Visick talks about the new functionality in GenesysCloud CoPilot for Agent Recognition
Supervisors can now use the Agent Recognition Assistant AI Agent to quickly create and retrieve recognitions for agents using conversational prompts, without navigating multiple UI screens. This feature leverages the Employee Engagement – Recognitions API to streamline recognition workflows, standardize entries, and provide inline validation and confirmation. The assistant helps reduce clicks and context switching, making it easier to acknowledge agent achievements and reference prior recognitions during coaching or 1:1 sessions.
Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/april-27-2026
#TAMStudios #GenesysCloud #AI #WEM #Agent #FunctionalityDemo
Please post any questions or comments below, or email us at TAMStudios@Genesys.com
Hello Christopher,
Many thanks for the interesting information. I have a couple of questions:1. What license is required for this feature (CX1/CX2/CX3/...)?
2. If the Agent is using the embedded client (SF/Chrome Extension/...), where will they receive the message?
Copyright© 2025 Genesys. All rights reserved. Terms of Use | Privacy Policy