Genesys Cloud - Main

In this video @Santosh Bhandari talks about Agent target selection interface and workflow improvements released recently.

Agents can now use the new target selection interface within the Interactions view for transfer, consultation, and conference target selection. The target selection interface affects the following agent workflows: blind transfer, consult transfer, start a new conversation for voice, email, SMS, make and manage communicate calls, and selecting To, CC, and BCC email addresses. This feature improve agent efficiency by reducing the number of clicks and the amount of scrolling to find the information they need. For more information, see About agent interactions, About voice interactions for agents, and About callbacks. This feature has no restriction by user or required user to access.

Release Notes : https://help.mypurecloud.com/releasenote/october-18-2023/ 

#TAMStudios #FeatureReview

#Omni-ChannelDesktop/UserInterface