Genesys Cloud - Main

In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Agentic Virtual Agent (AVA) debugging details in Execution History and Replay mode"

AVA administrators can now view additional AVA debugging details in Architect Execution History and Replay mode, including ordered tool invocations and each tool call’s latency and outcome status (success, timeout, error, or blocked). AVA administrators can also view the exit type and exit reason for LAM-based AVA segments to help determine why an interaction was contained, handed off, or escalated.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/june-29-2026/

#TAMStudios #FeatureReview #ava