Genesys Cloud - Main

In this video, @Guru Prasadh Jeevan Rao discusses a new feature "Agents can create summaries of interactions on-demand"

Agents can now generate a summary of an active interaction by pressing a button in Agent Copilot. The summary is presented in an editable text box, allowing agents to review and update it before the interaction ends. This feature helps reduce after call work time by enabling agents to prepare summaries during the conversation, and the summary persists after the interaction concludes.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/june-22-2026/

#TAMStudios #FeatureReview #AgentCoPilot