Genesys Cloud - Main

In this video @John Sunder talks about Agent CoPilot Checklists and agents can now view and complete multiple checklists during a single interaction

Agents can now view and complete multiple checklists in Agent Copilot during a single interaction. Agent Copilot can surface additional checklists at the start of an interaction or when configured intents are detected, allowing agents to track and complete required steps as conversations progress. This feature is available with Genesys Cloud CX AI Experience.

Release Notes: https://help.genesys.cloud/release-notes/genesys-cloud/june-15-2026

#TAMStudios #AgentCoPilot #checklist #FeatureReview 

 Please post any questions or comments below, or email us at TAMStudios@Genesys.com