Genesys Cloud - Main

In this video, @Rebecca Harper and @Christopher Visick  talk about the AI Experience Tokens Enablement and items to consider before and after enablement.

https://help.mypurecloud.com/articles/genesys-cloud-ai-experience-tokens-metering-and-pricing/

https://help.mypurecloud.com/articles/predictive-engagement-permissions-overview/

https://help.mypurecloud.com/articles/permissions-and-roles-for-genesys-agent-copilot/

https://help.mypurecloud.com/articles/create-a-genesys-agent-assist-role/

#TAMStudios #AI #Tokens

NOTE: since recording this video there has been an update to control agent copilot AI Token consumption at a permission level However, Voice Transcription consumes Fair Use regardless of whether or not you have permission.

#ConversationalAI(Bots,AgentAssist,etc.)
#PlatformAdministration
#CommunityVideos(TAM,QA,etc.)