Genesys Cloud - Main

In this video , @Carol Wong talks about how administrators can now enable AI-generated answers for auto-suggested knowledge articles in Agent Copilot. During voice and digital interactions, the AI automatically curates and generates responses using relevant information from multiple knowledge sources. This enhancement helps agents quickly access accurate and contextually relevant answers, improving response quality and supporting more efficient customer interactions.

Release Notes - https://help.genesys.cloud/release-notes/genesys-cloud/archive/2025/11/

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