Genesys Cloud - Main

In this video, @Guru Prasadh Jeevan Rao discusses AI summaries for the agent side of a conversation

Administrators can now enable AI-generated summaries that highlight the specific actions taken by each human and virtual agent in a conversation. This feature helps business analysts quickly understand agent contributions, perform root cause analysis, and identify opportunities to improve products, services, processes, and training.

Release notes: https://help.mypurecloud.com/releasenote/september-15-2025/

#TAMStudios #FeatureReview #Summaries