Genesys Cloud - Main

In this video @Guru Prasadh Jeevan Rao talks about a feature to allow end-user participants to clear web messaging conversations. 

Organizations can now allow web messaging participants to clear the end-user conversations, useful for conversations that start on shared devices. After the conversation clears, it automatically disconnects from the queue and agents. This feature enhances customer privacy and optimizes workforce productivity. For more information, see Configure Messenger.

Release Notes: https://help.mypurecloud.com/releasenote/october-11-2023/ 

#TAMStudios #webmessaging #FeatureReview #Security

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