Genesys Cloud - Main

In this video @Mark Bernardo talks about the new analytics agent status API routing status and presence data sort and filter

Supervisors can now view, filter, and sort agent activity by presence, routing status, and out-of-office information through the analytics agent status API. This enhancement gives supervisors real-time visibility into agent availability and helps them make informed decisions about staffing and workforce deployment. With this update, the API supports filtering and sorting across presence, routing status, and out-of-office data, allowing more precise analysis of agent availability and activity within contact center dashboards.

Release Notes: https://help.mypurecloud.com/releasenote/december-8-2025-2

#TAMStudios #API #Analytics #analytics #FeatureReview

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