In this video @Joseph Ian Romero talks about recently enhanced capabilities of Analytics API.

Genesys Cloud now dynamically monitors activity for conversations, flows, routing, work teams, and users via the new /api/v2/analytics/*/activity/query endpoints. This feature enhances capabilities within the backend API components. A future release will include UI enhancements that use these endpoints.

Release Notes: https://help.mypurecloud.com/releasenote/may-6-2024

#TAMStudios #Reporting/Analytics#FeatureReviews#libraries

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com  

#CommunityVideos(TAM,QA,etc.)(TAM,QA,etc.)