Genesys Cloud - Main

In this video, @Joseph Ian Romero discusses a new feature "Analytics Conversation Detail Jobs API extended conversation data retrieval"

Genesys Cloud now enhances the Analytics Conversation Detail Jobs API to support data retrieval for conversations that are more than five years old, removing previous access limitations. This improvement enables organizations with extended compliance or audit requirements to retrieve and analyze historical interaction data while maintaining system performance and reliability. Users can filter conversations in the Interactions view and retrieve them in bulk through the API, ensuring comprehensive visibility, improved compliance reporting, and greater data accessibility. Previously, conversation data retrieval was limited to five years.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/november-10-2025/

#TAMStudios #FeatureReview #API