Genesys Cloud - Main

Ih this video @Yu Tan  (Yu Heng) talks about data masking capabilities in analytics. 

Administrators can now use data masking options to mask and unmask PII-related data within Analytics Workspace views. This feature allows administrators to control who can see unmasked phone numbers and email addresses in the My Interactions view. Masking is enabled by default and can be disabled within an organization’s analytics admin settings.

Readmore: 

• Configure contact center analytics options

Release notes: https://help.mypurecloud.com/releasenote/april-22-2024/

#TAMStudios #FeatureReview #DataMasking #Security

Please comment below or email us at TAMStudios@genesys.com