Genesys Cloud - Main

In this video, @Joseph Ian Romero discuss a new feature "API to List Past Recognitions"

Genesys Cloud added a new API, GET /api/v2/employeeengagement/recognitions, to enable queries for recognitions that were sent or received in the past by a specific user as well as to globally query all recognitions sent previously. To use this API, developers must have the Engagement > Recognition > View permission. This feature helps organizations that implement a formal recognition program for agent motivation and engagement.

Release notes: https://help.genesys.cloud/release-notes/genesys-cloud/january-19-2026/

#TAMStudios #FeatureReview #API