Genesys Cloud CX

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AppFoundry Product Review Series - Esp. 04 – Genesys Customer Insights - Part 2 

04-18-2023 21:03

In the second part of the two parts presentation, Rebecca & Chris gives a walkthrough of the generated report of Customer insights Appfoundry app and how to infer the data to make informed decisions
 
Customer Insights provides a set of data about how your Genesys Cloud CX organization is being used.
 
In the Part 2 of the Customer insights video, a solid overview of the generated report is given. This covers various sections for the organization usages of Scripting, Integrations, Omnichannel routing, Outbound Campaigns, Outbound dialing, Reporting and Analytics & Security and compliance. 

Presenter: @Rebecca Harper @Christopher Visick 

#TAMStudios #AppFoundry 


#PlatformAdministration

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08-08-2023 22:14

Glad you enjoyed. If you had any questions, or need help, let us know! 

08-08-2023 12:09

Useful instructions.  Thank you!

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