Genesys Cloud CX

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AppFoundry Product Review Series - Esp. 04 – Genesys Customer Insights - Part 1 

04-18-2023 20:48

In the first part of the two parts presentation, Guru & Chris provides an introduction to the Customer Insights AppFoundry App
 
Customer Insights provides a set of data about how your Genesys Cloud CX organization is being used.
 
In the Part 1 of the Customer insights video, installation of the app, configuration related to running the job & scheduling options along with API call estimates are discussed. A quick overview of the generated report is shown at towards the end of the presentation as well.


Presenter: @Guru Prasadh Jeevan Rao @Christopher Visick 

#TAMStudios #AppFoundry 


#PlatformAdministration

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