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In this series will give you some insight into some of the Premium applications that are available on the GenesysCloud AppFoundry Store that will seamlessly integrate into your GenesysCloud environment.
This episode we will be unpacking the app named “Uniphore” which provide agents with real-time guidance during interaction.
With guided workflows and next-best action alerts Uniphore help to reduce:
New agents can quickly onboard while existing agents can keep pace with changes to consistently deliver an exceptional experience to each customer. U-Assist In-Call is available in two packages depending on the needs of your business. These being:
The following video give a brief review on each of the applications available on the GenesysCloud AppFoundry store seamlessly working together and embedded within GenesysCloud.
#TAMStudios #GenesysCloudCX #GenesysCloud #AppFoundry #AppFoundryapps #uniphore
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.