In this series will give you some insight into some of the Premium applications that are available on the GenesysCloud AppFoundry Store that will seamlessly integrate into your GenesysCloud environment. 

This episode we will be unpacking the app named “Uniphore” which provide agents with real-time guidance during interaction. 

With guided workflows and next-best action alerts Uniphore help to reduce:

• agent onboarding time
• minimize costly errors, and
• Expediting interactions to successful resolution. 

New agents can quickly onboard while existing agents can keep pace with changes to consistently deliver an exceptional experience to each customer. U-Assist In-Call is available in two packages depending on the needs of your business. These being:

• Bolt (rule-based) and
• Max (AI-powered).

The following video give a brief review on each of the applications available on the GenesysCloud AppFoundry store seamlessly working together and embedded within GenesysCloud.

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