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Description:
This series will give you some insight into some of the Premium applications that are available on the GenesysCloud AppFoundry Store that will seamlessly integrate into your GenesysCloud environment. This time round we will be unpacking the application named “PureInsights Historical” which assists call centre managers/ supervisors in creating and delivering custom reports. It also provides access to any custom data (particularly Genesys Cloud Participant Data, custom attributes and Key / Value Pairs KVP) you have tagged conversations with within Genesys Cloud.AppFoundry Link
#TAMStudio #Reporting/Analytics #AppFoundry #AppFoundryapps #PureInsights
Post any questions or comments below or email us at TAMStudios@Genesys.com
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