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This series will give you some insight into some of the Premium applications that are available on the GenesysCloud AppFoundry Store that will seamlessly integrate into your GenesysCloud environment. This time round we will be unpacking the application named “PureInsights Historical” which assists call centre managers/ supervisors in creating and delivering custom reports. It also provides access to any custom data (particularly Genesys Cloud Participant Data, custom attributes and Key / Value Pairs KVP) you have tagged conversations with within Genesys Cloud.AppFoundry Link
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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.