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AppFoundry Product Review Series - Esp. 10 - Cinareo 

04-30-2024 02:53

In this video @Christopher Visick talks about the new AppFoundry vendor named "Cinareo". Their solution will complement your GenesysCloud WFM tools with capacity planning functionality.

Cinareo is an innovative cloud-based application that lets you build capacity plans easily for both agents and support staff within an omni-channel environment. This easy-to-use software lets you build accurate and detailed plans in minutes.
Build what-if scenarios on-the-fly to provide quick comparisons and make informed decisions to reduce costs, minimize risk, improve productivity, and hire ahead of attrition.
You will be able to share and collaborate on plans with other people in your organization, all while maintaining one version of the truth.

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