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This series will give you some insight into some of the Premium applications that are available on the Genesys AppFoundry Store that will seamlessly integrate into your GenesysCloud environment.
Our first feature application is “thrive reset” which is helping agents de-stress, re-center and recharge in real-time.
Instead of another call being delivered from a queue, the agent is immersed in a brief video-based meditation designed to help ease tension.
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.