Genesys Cloud - Main

In this video, @Christopher Visick talks about approving time-off requests based on agent hire date.

Administrators and contact center supervisors can now see, sort, and filter an agent’s hire date. This feature enables supervisors to determine seniority when they approve or deny time-off requests. For more information, see Navigate the time-off requests page. This feature requires one of the following subscriptions: Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, or Genesys Cloud CX 3.

Release Notes : https://help.mypurecloud.com/releasenote/march-22-2023/

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