Genesys Cloud - Main

In this video, Brian discusses a new feature "Architect Flow Insights toggle for bot and digital bot flows"

Flow authors can currently use the new Flow Insights toggle in Architect to view the frequency of executed actions as an overlay in bot flows and digital bot flows. This feature enables flow authors, administrators, and contact center managers to gain insights into an action’s frequency, which facilitates easier optimization of their voice or digital bot flow by identifying actions that require attention. For more information, see Use Flow Insights to view the frequency of executed bot flow actions. This feature requires one of the following licenses: Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, or Genesys Cloud CX AI Experience.

Release notes: https://help.mypurecloud.com/releasenote/january-31-2024/

Presenter: @Brian Feeney

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