Genesys Cloud - Main

In this video, @Gaurav Srivastava discusses a new feature "Architect post-call actions in voice calls"

Voice flow authors now have the ability to specify post-call actions in Architect inbound and in-queue call flows. This feature provides the ability to trigger post-call actions when a participant becomes the last one on a call and then transfer customers to a survey flow or an external number.

Release notes: https://help.mypurecloud.com/releasenote/april-15-2024/

#TAMStudios #FeatureReviews #InboundCalls