Genesys Cloud CX

 View Only

Architect voice flow access to inbound headers on BYOC Cloud calls 

11-12-2023 20:50

In this video @Phil Gyue Sun talks us through the feature Architect voice flow access to inbound headers on BYOC Cloud calls.

Flow authors can now use Architect’s Get SIP Headers and Get Raw SIP Headers actions to access inbound headers on BYOC Cloud calls in voice flows and pass the SIP headers to third-party systems. This feature enables flow authors to inspect, parse, and apply conditional logic to the SIP headers during the calls and improves integration options with third-party voice systems. For more information, see Get SIP Headers action and Get Raw SIP Headers action.

#TAMStudios #FeatureReview #SIP #ArchitectFunction


#SIP/VolP
#CommunityVideos(TAM,QA,etc.)

Statistics
0 Favorited
30 Views
1 Files
0 Shares
6 Downloads

Related Entries and Links

No Related Resource entered.