Genesys Cloud - Main

In this video, @Joseph Ian Romero discusses Architect workflow trigger automation

Flow authors can now create and manage trigger automation in Architect workflows. This feature enables flow authors to direct Genesys Cloud to take a specific action when a certain event occurs. For more information, see About triggers. This feature requires one of the following subscriptions: Genesys Cloud CX 2, Genesys Cloud CX 3.

Release notes: https://help.mypurecloud.com/releasenote/september-13-2023/ 

Presenter:  @Joseph Ian Romero 

#TAMStudios #FeatureReview #openplatform #triggers 

Please post any questions, or comments, below or email us at TAMStudios@Genesys.com  

#Routing(ACD/IVR)