Genesys Cloud - Main

In this video @Stalin Singh talks about how to assign coaching without workforce management scheduling.

Administrators can now assign coaching appointments outside of the workforce management (WFM) feature. This improvement enables supervisors to decide whether a coaching session integrates with or operates independently of WFM scheduling. Previously, coaching assignments required the use of the WFM schedule. Administrators can now opt out of this requirement and enable facilitators and attendees to participate in coaching sessions at a time that works best for them without using the schedule. Also, coaching now displays Insights data in a new, centralized view. This view consolidates key information to support effective development activities.

Read more:

• Schedule a coaching appointment
• View a coaching appointment

Release Notes: https://help.mypurecloud.com/releasenote/february-3-2025/

#TAMStudios #FeatureReview #WFM #Coaching 

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